Referring Someone Else

What to expect when referring someone else

If a student, faculty, or staff member is concerned about a student who may be showing signs of distress they are encouraged to submit a referral either by calling 336-758-CARE (2273) or completing a referral form. 

336-758-CARE (2273) is a service that ensures someone will always be available (i.e., 24/7 M-F, weekends and university holidays) to provide caring and thoughtful consultation services for Wake Forest students in need of mental health assistance or support. 

Call 336-758-CARE
Submit a Referral ยป

Step 1: Submit a Referral

You can either call 336-758-CARE (2273) or complete a referral form online*. You will be asked to provide identifying information about yourself so that a CARE coordinator can contact you. *Non-emergency concerns will be followed-up on within 24 hours.

Step 2: Speak with our CARE coordinator*

Our CARE coordinator will answer the phone and ask for your name, WFU email address, phone number, and WFU student ID number. *After hours, you will be connected to our intake service and routed to our CARE coordinator for follow-up.

You will be asked to explain your situation, concern, or circumstance that has led you to connect with 336-758-CARE (2273). Please feel free to share as much information as you see fit. Every bit of information helps the CARE team better connect with you. You may be asked additional questions about your concerns.

Step 3: Connect with a CARE Case Manager

Our CARE coordinator will connect you with a CARE Case Manager who will listen to your concern and offer ongoing support or connect you with helping resources on campus.

Step 4: Initial Outreach to the Student of Concern

Our CARE Case Manager will make the initial outreach to the student of concern to assess their current situation and state, evaluate their needs, offer ongoing support or connect them with helping resources on campus. You are welcome to request notification when initial outreach with the student has been completed. 

Once we meet with a student, we will be limited in our ability to share information with others due to privacy laws.